Market leading utility management support

Ayers & Cruiks have worked with Tenant Shop for several years, dealing with Heather, Stef, and our current Account Manager Joel, who regularly ‘checks in’ to ensure we are happy with the service provided.  They are all extremely helpful and proactive whenever we communicate with them be it by phone or email.  We also deal with the Tenant Shop Billing Department which have also been very helpful.

Dealing with utility companies and the local council was the bane of our lives but Tenant Shop have changed this. Stef and her team have taken the stress out of the whole notification process and more importantly, they deal with any questions on void bills. Stef is easy to get hold of if we have any queries and goes out of her way to help out. Thanks for the great service.

Tenant Shop are amazing! With a click of a button, their user-friendly portal makes it simple to manage utility switch for move ins, and move outs. Tenants get a friendly personal service, and agents get clear notifications when the switch is completed. I highly rate their team, and account manager, and will recommend them to any agency, large or small.

Tenant Shop has been amazing for us and made our tenant move in/move out process’ smooth. The team at tenant shop are very active and always on hand to help. Their services are great, our tenants seem to find it quite helpful with set up of their utility and having a ‘middle-man’ between providers to be able to guide them in picking the best provider for them at the best rates.

We have a 1 on 1 Account Manager also assigned to us, which makes life easier to speak to them about anything and everything, this way it makes the whole approach more personal for you as a business. Our Account Manager Heather has been amazing, but the rest of the team are also great! We would highly recommend using Tenant Shop’s services to take off the ease from tenants having to call around different utility providers and compare prices. Tenant Shop schedule calls for tenants prior to their move in and have a positive turnaround on Sales.

Their system is very simple and easy to use. When inputting new tenancies or amending any information, the process is straight forward and separated into different sections to navigate with ease. If there are any questions that we have, Heather or a member of the team are always there to help anyway they can.”

Working with tenant shop – in particular Heather, has been a pleasure. She is very efficient and always happy to advice and resolve any queries I may have, making our job that bit easier, as well as use of tenant shop more streamlined.

Tenant shop is always a pleasure to work with, our account manager Heather in particular is very hands on and always ensures she deals with every situation efficiently to achieve the best outcomes for ourselves and clients. Working with tenant shop in general is like a breath of fresh air, they are always willing to help no matter how big or small the situation is.

Our company has been using Tenant Shop for over 6 years, and it has been a game-changer in freeing up valuable time that was previously spent checking bills and calling suppliers—a task that used to consume several days each week and drain staff mentally. The system is incredibly user-friendly, with a Dashboard that is straightforward and easy to navigate.

Whenever we receive an incorrect bill, we simply upload it to the portal, and Tenant Shop takes care of everything directly with the supplier. This means we no longer have to endure the frustration of making phone calls, waiting on hold for hours, and being transferred from department to department with no resolution—Tenant Shop handles it all for us.

We’re also fortunate to have an outstanding Account Manager, Stef, who has been with us since the beginning of our journey with Tenant Shop. She is always accessible, whether by phone or email, responds quickly, and ensures that things get done efficiently and is a credit to the company.

Another plus is referral fees, if a tenant takes up the offer of one or more of the many household services Tenant Shop offer, once completed we receive a referral fee.

For anyone not using Tenant Shop, you have to ask yourself why. Think about what you could be doing with the extra hours not spent waiting for gas, electric, or council offices to answer, resolve issues, and send corrected bills. For us, it’s a no-brainer and I cannot recommend them highly enough.